Client Care
Questions, answered beautifully.
Helpful information about authenticity, condition, payment, shipping, returns, private sourcing, and caring for your luxury pieces.
The Maison Guide
Everything you need before choosing your next piece.
Maison La Jolla offers authentic new, vintage, and pre-loved luxury. Every listing is prepared to help you understand the item, its condition, included accessories, and purchasing terms before checkout.
01 · Shopping
Products & authenticity.
Learn how we describe, evaluate, and present each item.
Are your items authentic?
Maison La Jolla represents the merchandise it sells as authentic and carefully evaluates each piece before listing it.
Review may include construction, materials, hardware, markings, serial information, craftsmanship, provenance, and third-party authentication when appropriate.
Are the items new or pre-loved?
Our collection may include new, unused, vintage, pre-loved, and collectible pieces. Each listing identifies the item’s condition, visible wear, measurements, and included accessories.
What does the Maison La Jolla condition rating mean?
Our S through D rating provides a consistent overview of each item’s appearance and functionality.
Always review the full description and photographs because condition is specific to each item.
Can I request additional photographs or measurements?
Yes. Email [email protected] with the item name or product link and the details you would like to see.
02 · Orders
Payment & availability.
Important information about checkout, reservations, and cancellations.
Can you reserve an item?
Items are generally available on a first-purchased basis unless Maison La Jolla approves a written reservation or payment arrangement. Adding an item to your cart does not guarantee availability.
Do you offer payment plans or layaway?
Available payment methods appear during checkout. Any financing or payment-plan option offered by a third party is subject to that provider’s approval requirements, fees, and terms.
What payment methods do you accept?
Accepted payment methods appear during checkout and may include major credit cards, digital wallets, and other options offered through our payment processor.
Can I cancel my order?
Orders begin processing shortly after placement, so cancellation cannot be guaranteed.
Contact [email protected] as soon as possible.
03 · Delivery
Shipping & receiving.
What to expect after your order is confirmed.
How long does shipping take?
Processing and delivery times vary by item, order value, carrier, destination, authentication review, and security requirements.
Is signature confirmation required?
Signature confirmation may be required depending on the item, order value, destination, carrier, or insurance requirements.
Do you ship internationally?
International availability varies by destination, item, order value, carrier restrictions, and insurance availability.
What if my package arrives damaged?
Contact us within 24 hours of delivery if the package arrives damaged, opened, altered, or mishandled.
04 · Returns
Returns & aftercare.
How to protect your eligibility and request assistance.
What is your return policy?
Eligible return requests must be submitted within the period stated in our Returns & Refunds policy.
How should I care for my item?
Store luxury pieces away from direct sunlight, heat, moisture, and harsh chemicals. Use a qualified specialist for delicate, exotic, vintage, or specialty materials.
05 · Services
Sourcing, selling & the Maison.
Additional ways to work with Maison La Jolla.
Do you offer private sourcing?
Yes. Submit your preferred designer, model, size, color, condition, and budget through our Private Client Sourcing page.
Do you buy or accept consignments?
Availability of direct purchasing, consignment, or trade-in services may vary. Email [email protected] with clear photographs and item details.
Do you have a physical store?
Maison La Jolla currently operates online from La Jolla, California.
Client Care
Still have a question?
Include the product name, order number, or relevant details so Maison La Jolla can assist you efficiently.
Contact Client Care