Order Processing

Orders begin processing after payment is received and the order has
completed any necessary review.

Processing time may vary for high-value items, private-sourced
pieces, special handling, authentication review, or orders placed
during weekends and holidays.

You will receive tracking information once your order has been
prepared and transferred to the carrier.

Shipping Methods

Available shipping methods and rates are displayed during checkout
based on the order value, destination, carrier availability, and
package requirements.

Maison La Jolla may select a different carrier or service level
when necessary to provide appropriate tracking, insurance, or
signature confirmation.

Insurance & Signature

Eligible orders are shipped with tracking and insurance appropriate
to the value of the package.

Signature confirmation may be required. Please make arrangements
for an authorized person to receive and sign for the package when
applicable.

A carrier’s delivery scan, signature record, photograph, or other
delivery confirmation may be used to verify delivery.

Delivery Addresses

Customers are responsible for providing a complete and accurate
shipping address at checkout.

Address changes are not guaranteed after an order has been placed.
For security reasons, Maison La Jolla may require additional
verification before approving an address change.

We are not responsible for delays, losses, or additional costs
resulting from an incorrect or incomplete address supplied by the
customer.

Delivery Timing

Estimated delivery dates are provided by the carrier and are not
guaranteed.

Weather, carrier disruptions, holidays, customs review, security
checks, and other circumstances outside our control may affect
delivery timing.

Please monitor your tracking information and contact the carrier
promptly if delivery instructions or scheduling options are
available.

Damaged Packages

Inspect your package promptly upon delivery. Contact Maison La
Jolla within 24 hours if the package arrives
damaged, opened, altered, or appears to have been mishandled.

Please include:

• Your name and order number
• Photographs of the exterior packaging
• Photographs of the shipping label
• Photographs of the item and all included materials
• A description of the damage or concern

Keep all packaging, labels, and included materials while the claim
is reviewed. Do not discard, repair, clean, alter, or return the
item without written instructions.

Missing or Lost Packages

Contact us promptly if tracking shows delivery but you cannot
locate the package, or if tracking has not updated for an extended
period.

Maison La Jolla may open an investigation with the carrier and may
require the customer’s cooperation, written statements, identity
verification, or other documentation.

Claims are subject to the carrier’s investigation and insurance
requirements.

Refused or Undeliverable Orders

Orders refused by the recipient, returned due to failed delivery
attempts, or deemed undeliverable may be subject to additional
shipping, handling, storage, or carrier charges.

Any eligible refund will be reviewed after the item is safely
returned and inspected. Original shipping and related costs may be
nonrefundable.

International Shipping

International shipping availability varies by destination, item,
order value, carrier restrictions, and insurance availability.

Customers are generally responsible for customs duties, import
taxes, brokerage fees, and other destination charges unless
otherwise stated at checkout.

Customs processing may delay delivery. Maison La Jolla cannot
control customs review times or guarantee that every item can be
shipped to every destination.

Shipping Restrictions

Maison La Jolla may decline, cancel, or hold an order when a
destination cannot be safely or legally served, when insurance is
unavailable, when payment or identity verification is incomplete,
or when fraud or security concerns arise.