About This Policy

This Privacy Policy applies to information collected through the
Maison La Jolla website, online store, customer-service
communications, private-sourcing requests, and other interactions
that link to this policy.

In this policy, “Maison La Jolla,” “we,” “us,” and “our” refer to
Maison La Jolla. “You” and “your” refer to website visitors,
customers, and individuals who communicate with us.

Information We Collect

We may collect information you provide directly to us, including:

• Your name
• Email address
• Telephone number
• Billing and shipping addresses
• Order and transaction information
• Account login information
• Product questions and customer-service communications
• Return and refund information
• Private-sourcing preferences and requests
• Information provided when you inquire about selling,
  consigning, or sourcing an item
• Photographs, documents, and other materials you voluntarily
  submit

Payment information may be collected and processed directly by
our payment processors. Maison La Jolla may receive limited
transaction details, such as payment status, payment method,
billing information, and fraud-review results, but we do not
necessarily receive or store your complete payment-card number.

Information Collected Automatically

When you use our website, certain information may be collected
automatically through cookies, server logs, pixels, analytics
tools, and similar technologies.

This information may include:

• Internet Protocol address
• Browser type
• Device type and operating system
• Approximate geographic location
• Pages viewed and links selected
• Date and time of visits
• Referring website or source
• Shopping-cart and checkout activity
• Website performance and error information
• Cookie and device identifiers

How We Use Information

We may use personal information to:

• Operate and maintain our website and online store
• Process and fulfill purchases
• Arrange shipping, tracking, insurance, and delivery
• Communicate about orders and account activity
• Respond to product questions and support requests
• Process authorized returns and refunds
• Review and respond to private-sourcing requests
• Authenticate, evaluate, and describe merchandise
• Prevent fraud, unauthorized transactions, and misuse
• Protect our customers, website, business, and property
• Improve our website, products, services, and communications
• Maintain business and transaction records
• Comply with legal, tax, accounting, and regulatory duties
• Enforce our policies and agreements
• Send promotional communications when permitted and subject to
  your communication preferences

Cookies and Similar Technologies

Our website may use cookies and similar technologies that are
necessary for website operation, account access, security,
shopping-cart functionality, checkout, fraud prevention, and
payment processing.

We may also use analytics or advertising technologies to
understand website usage, measure performance, improve the
customer experience, or evaluate marketing activity.

You may be able to control cookies through your browser settings
or a cookie-preference tool displayed on our website. Disabling
necessary cookies may prevent parts of the website, cart, account,
or checkout from functioning correctly.

How We Disclose Information

We may disclose personal information to service providers and
business partners that assist us with:

• Website hosting and maintenance
• E-commerce and account functionality
• Payment processing
• Fraud prevention and transaction review
• Shipping, delivery, tracking, and insurance
• Authentication and merchandise evaluation
• Email and customer communications
• Analytics and website performance
• Advertising and marketing, when used
• Data storage, security, and technical support
• Accounting, legal, tax, and professional services

These providers may process information as necessary to perform
services for us and are subject to their own contractual and legal
obligations.

We may also disclose information when reasonably necessary to
comply with law, respond to legal process, investigate fraud,
protect rights or safety, enforce our agreements, or complete a
business transaction such as a merger, financing, reorganization,
or sale of assets.

Sale or Sharing of Personal Information

Maison La Jolla does not sell personal information in exchange for
money.

Certain analytics, advertising, cookie, or social-media tools may
involve disclosures that are considered a “sale” or “sharing” of
personal information under some privacy laws, even when no money
is exchanged.

To the extent applicable law provides an opt-out right, you may
submit a request by emailing

[email protected]

with the subject line “Do Not Sell or Share Request.”

Where legally required and technically supported, we will also
process recognized browser-based opt-out preference signals, such
as Global Privacy Control.

California Privacy Rights

Depending on applicable law and whether Maison La Jolla is subject
to the relevant legal requirements, California residents may have
the right to:

• Request information about the categories and specific pieces of
  personal information collected about them
• Request information about the sources, purposes, and recipients
  of personal information
• Request deletion of certain personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information when
  applicable
• Limit certain uses or disclosures of sensitive personal
  information when applicable
• Receive equal service and pricing without unlawful
  discrimination for exercising privacy rights

These rights may be subject to legal exceptions. For example, we
may need to retain information to complete a transaction, maintain
records, detect fraud, exercise legal rights, comply with law, or
fulfill another permitted purpose.

Submitting a Privacy Request

To submit a privacy request, email:

[email protected]

Please include:

• Your full name
• Your email address
• The nature of your request
• Any order number or account information relevant to the request

We may need to verify your identity before completing certain
requests. Verification may include confirming information
associated with your account, transaction, or prior communication.

An authorized agent may submit a request where permitted by law.
We may require proof of the agent’s authority and may ask you to
verify your identity or confirm the authorization directly.

Communication Preferences

You may unsubscribe from promotional emails by using the
unsubscribe link included in the message or by contacting us.

Even after opting out of promotional messages, we may continue to
send nonpromotional communications concerning transactions,
orders, accounts, customer-service matters, security, or legal
notices.

Data Retention

We retain personal information for as long as reasonably necessary
for the purposes described in this policy, including fulfilling
transactions, maintaining business records, resolving disputes,
preventing fraud, enforcing agreements, and complying with tax,
accounting, legal, and regulatory obligations.

Retention periods may vary based on the type of information, the
nature of the relationship, and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational
measures designed to protect personal information from
unauthorized access, loss, misuse, alteration, or disclosure.

No website, database, transmission, or storage system can be
guaranteed to be completely secure. You are responsible for
protecting account credentials and notifying us if you believe
your account or information has been compromised.

Third-Party Websites

Our website may contain links to third-party websites, social-media
platforms, payment providers, or other services that we do not
control.

This Privacy Policy does not apply to those third parties. Review
their privacy policies before providing personal information or
using their services.

Children’s Privacy

Maison La Jolla is not intended for children under 13, and we do
not knowingly collect personal information directly from children
under 13.

If you believe a child has provided personal information to us,
contact

[email protected]

so we can review and address the matter.

Visitors Outside the United States

Maison La Jolla is based in the United States. If you access the
website from another country, your information may be transferred
to, stored in, or processed in the United States or other
locations where our service providers operate.

Privacy and data-protection laws in those locations may differ from
the laws in your country.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes
in our practices, technology, services, legal obligations, or
business operations.

The updated version will be posted on this page with a revised
effective date. Material changes may also be communicated through
the website or another appropriate method.

Contact Us

For privacy questions, requests, or concerns, contact:

Maison La Jolla
La Jolla, California, United States

[email protected]